Question 1

What areas do you serve?

Accepted Answer

We serve the Greater Memphis Area including Memphis, Germantown, Collierville, Bartlett, Millington, Lakeland, Arlington, and surrounding communities. Contact us to confirm service in your specific area.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed and insured for your protection. We carry comprehensive liability insurance and workers' compensation coverage for all our crew members.

Question 3

Do you offer same-day service?

Accepted Answer

Yes! We offer same-day service when our schedule allows. Call us early in the day for the best chance of same-day availability, especially for urgent situations.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is due upon completion of service.

Question 5

How do you determine pricing?

Accepted Answer

Our junk removal pricing is based on volume - how much space your items take up in our truck. We'll show you exactly what you're paying for before we start. Moving and labor services are charged hourly.

Question 6

Do you provide free estimates?

Accepted Answer

Yes! We provide free, no-obligation estimates. For junk removal, we can often provide estimates over the phone or through photos. For moving services, we may need to see the items in person.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees! We believe in transparent pricing. Any additional charges (like stairs or long carries) will be discussed upfront before we begin work.

Question 8

Do you offer discounts?

Accepted Answer

Yes! We offer 10% discounts for seniors (65+) and military personnel, 5% for repeat customers, and volume discounts for large commercial projects.

Question 9

What items do you remove?

Accepted Answer

We remove almost everything! Furniture, appliances, electronics, construction debris, yard waste, and general household items. We cannot accept hazardous materials like paint, chemicals, asbestos, or medical waste.

Question 10

Do I need to be present during pickup?

Accepted Answer

Someone 18 or older should be present to point out items and authorize the work. If you can't be there, you can designate someone else to be present on your behalf.

Question 11

How quickly can you remove my junk?

Accepted Answer

Most junk removal jobs take 1-3 hours depending on the amount and location of items. We work efficiently while being careful with your property.

Question 12

What happens to my junk after you remove it?

Accepted Answer

We're committed to eco-friendly disposal. We donate usable items, recycle materials when possible, and only send items to landfills as a last resort.

Question 13

Do you provide moving trucks?

Accepted Answer

Yes! Our moving services include the truck, professional crew, and basic moving equipment. You don't need to rent a separate truck.

Question 14

Do you pack items?

Accepted Answer

Yes, we offer professional packing services. We can pack your entire home or just fragile items. All packing materials are included in our packing service rates.

Question 15

How far in advance should I book?

Accepted Answer

We recommend booking 1-2 weeks in advance, especially during peak moving season (summer months). However, we often have same-day or next-day availability.

Question 16

Do you move pianos and other specialty items?

Accepted Answer

Yes! Our experienced crews can handle pianos, safes, hot tubs, and other specialty items. Additional charges may apply for extremely heavy or delicate items.

Question 17

What are your operating hours?

Accepted Answer

We operate Monday through Saturday, 8 AM to 6 PM. Sunday service is available by special arrangement for an additional fee.

Question 18

How do I schedule a service?

Accepted Answer

You can schedule online through our booking form, call us at (901) 573-8230, or text us. We'll confirm your appointment and provide a time window.

Question 19

What if I need to reschedule?

Accepted Answer

No problem! Just give us at least 24 hours notice and we'll reschedule at no charge. Same-day cancellations may incur a small fee.

Question 20

Do you provide time windows?

Accepted Answer

Yes, we provide 2-hour time windows and call 30 minutes before arrival. We respect your time and strive to arrive within our scheduled window.

Question 21

What if something gets damaged?

Accepted Answer

While rare, if we accidentally damage your property, our insurance will cover it. We take photos before starting and handle all claims professionally and promptly.

Question 22

Are your workers background checked?

Accepted Answer

Yes, all our crew members undergo background checks and are trained in proper safety procedures. We maintain high standards for our team.

Question 23

What safety precautions do you take?

Accepted Answer

Our crews use proper lifting techniques, wear safety equipment, and follow all safety protocols. We protect your floors and walls during removal and moving.

Question 24

Do you clean up after the job?

Accepted Answer

Absolutely! We clean up any debris and sweep the area where we worked. We leave your space cleaner than we found it.

Got Questions? We've Got Answers!

General Questions

Pricing & Estimates

Junk Removal

Moving Services

Scheduling & Availability

Safety & Insurance

Quick Facts About Bye Bye Junk

Operating Hours

Licensed & Insured

Eco-Friendly

No Hidden Fees

Still Have Questions?